Privacy Policy

Effective Date:14 April 2026

Last Updated: 14 April 2026

1. About Us

KD Coastal Interiors Pty Ltd (ABN: 58 694 924 180) is a retail business located in Queensland, Australia. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For privacy enquiries or complaints, you can contact us at:

Email: Dave@kdcoastalinteriors.com.au

Phone: 0481 472 382

Address: [Insert your full physical business address, e.g. 1 Beach Street, Maroochydore QLD 4558]

Website: [Insert your website URL, e.g. www.kdcoastalinteriors.com.au]

**2. What Personal Information We Collect**

We collect information necessary to provide you with our retail goods and services. This may include:

- Identifiers: Name, billing/shipping address, email address, phone number.

- Transaction Data: Purchase history, order details, payment information (processed securely via third-party gateways – we do not store full credit card details on our servers).

- Technical Data: IP address, browser type, device identifiers, and cookies when you browse our website.

**3. How We Collect Information**

- Directly: When you create an account, place an order, sign up for our newsletter, or contact customer support.

- Automatically: Via website cookies and analytics tools (e.g. Google Analytics, Meta/Facebook Pixel) to track shopping cart activity and improve our marketing.

- Third Parties: From delivery partners (e.g. Australia Post, Sendle) regarding shipping status.

**4. Why We Collect, Use and Disclose Information**

We use your information for the following business purposes:

- Processing Orders: To verify, fulfil, and ship your purchases to your QLD address.

- Customer Support: To respond to enquiries, returns, and warranty claims.

- Marketing: To send you promotions and catalogues (only if you have opted in). You can unsubscribe at any time.

- Legal Compliance: To meet record-keeping obligations under Australian Consumer Law (e.g. tax invoices).

**5. Disclosure of Information (Third Parties)**

We do not sell your personal information. However, we may share data with third parties necessary to run our retail business:

- Delivery Services: [e.g. Australia Post, Couriers Please,

- Professional Advisors: Accountants and lawyers (if required for legal disputes).

**6. Cross-Border Disclosure (Overseas Recipients)**

Some of our third-party service providers (e.g. cloud storage, email marketing platforms) may store data on servers located outside of Australia (such as the USA or EU). By using our website, you acknowledge that your data may be sent overseas.

We take reasonable steps to ensure these overseas recipients comply with the APPs, though you may not be able to seek redress under Australian law if they breach your privacy.

**7. Direct Marketing and Opt-Out**

If you have provided your email address during checkout or sign-up, we may send you marketing communications about special offers, new stock, or sales.

Opting Out: Every email includes an "Unsubscribe" link. You may also email Dave@kdcoastalinteriors.com.au to be removed from our mailing list.

**8. Cookies and Website Tracking**

Our website uses cookies to remember your cart items and track browsing behaviour for advertising purposes. You can disable cookies in your browser settings, but this may affect your ability to checkout.

**9. Data Security and Retention**

We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. This includes:

- SSL encryption on our website.

- Restricted access to customer data within our physical store and office.

- Password-protected point-of-sale (POS) systems.

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law (e.g. 5-7 years for tax records). When no longer required, we securely destroy or de-identify the information.

**10. Access and Correction**

You have the right to request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To do so, please contact us at Dave@kdcoastalinteriors.com.au or call 0481 472 382.

**11. Complaints**

If you believe we have breached your privacy, please contact us immediately. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at oaic.gov.au.

**12. Changes to This Policy**

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect changes. We encourage you to review this page periodically.